FAQs
Welcome to the SizzleFox FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you have any additional questions, feel free to reach out to us at support@sizzlefox.com or call us at (619) 850-3014.
1. Is my order discreet?
Yes, at SizzleFox, we take your privacy very seriously. All orders are shipped in plain, unmarked packaging with no indication of the contents or our brand. Your delivery will be completely private, with no sensitive information on the label or packaging.
2. How is my personal information kept secure?
Your security is our priority. Our website uses industry-standard encryption to protect your personal and payment information. We never share or sell your data to third parties, ensuring that all your private details remain confidential.
3. How long will it take for my order to ship?
We process orders within 1-2 business days. For U.S. customers, shipping typically takes 2-5 business days after processing. International orders or items marked as shipping from overseas may take 7-10 business days. You will receive a tracking number once your order has shipped.
4. Can I return or exchange an item?
We offer a 15-day return policy on unused and unopened items in their original packaging. Due to the intimate nature of our products, we cannot accept returns on used or opened items unless they are defective. Please refer to our Return and Refund Policy for more details.
5. What if my item arrives damaged or defective?
If your product arrives damaged or defective, please contact us within 15 days of delivery. We will arrange for a replacement or refund, depending on your preference. Your satisfaction is our top priority!
6. Do you offer international shipping?
Yes, we offer international shipping! Items marked as shipping from overseas may take 7-10 business days to arrive. Please note that shipping times may vary depending on your location.
7. How discreet will my credit card statement be?
Your purchase will appear on your credit card statement under a discreet billing name Echo Partners with no reference to SizzleFox or the nature of your purchase. We value your privacy and ensure that your transaction remains confidential.
8. Are your products body-safe?
Yes, all of our products are made from high-quality, body-safe materials such as medical-grade silicone, hypoallergenic plastics, and other non-toxic materials. We prioritize your safety and comfort with every product we offer.
9. Do you offer any warranties on your products?
Yes, many of our products come with a manufacturer’s warranty. Please check the product description for warranty details or contact us for specific product information.
10. How do I contact customer service?
You can reach our customer service team via email at support@sizzlefox.com or by phone at (619) 850-3014. We’re available to assist you with any questions, concerns, or issues you may have.
11. What payment methods do you accept?
We accept a variety of payment methods, including Visa, MasterCard, American Express, Discover, and PayPal. Your payment information is processed securely, and we do not store your credit card details.
12. Do you offer gift options?
Yes, you can select our gift wrap option during checkout. We’ll make sure your order is packaged beautifully and discreetly, with no mention of the product details.
For any further questions or assistance, feel free to contact us. We’re here to help make your shopping experience with SizzleFox as smooth, secure, and satisfying as possible!